What we keep
Your email address, because that is where your login details are sent after payment. The WhatsApp number you message us from, because ordering and support happen in that chat.
Alongside these we note what we need to serve you: the plan you chose and when it ends, and your device’s MAC address if your app works that way and you ask us to link it. We do not ask for your full name, home address or ID number.
What we use it for
Two things only: delivering your subscription, and answering you when you need help with setup, playback or renewal. We do not add you to advertising lists or message you with offers you did not ask for.
Payments
Payments are handled by the payment provider you choose. Your card details are entered with them, not with us, so we never see or store them. We only receive confirmation that the payment went through, so we can send your login.
Sharing and selling
Your details are never sold, rented out or passed to anyone for marketing.
Changing or deleting your details
You can ask us to change the email on file, or to delete your details once your subscription has ended, by WhatsApp or by email at [email protected]. For anything else, see our IPTV Saudi FAQ or the contact page.